Legal Documents

OpenBid Privacy Policy

Last updated: 24 April 2024

Welcome to OpenBid. This Privacy Policy explains how we at WIZZRIDE TECHNOLOGIES PRIVATE LTD handle personal data when you access or use any part of the OpenBid platform—including our mobile applications, website, services, and support. This policy does not apply to data we process related to employees, partners, or candidates.

This policy applies wherever OpenBid operates, unless a jurisdiction-specific policy overrides it. If there's a legal conflict, the applicable local law will prevail.

Information We Collect

We collect the following types of data:

• Information you provide: This includes name, phone number, email, city, ID documents, profile pictures, emergency contacts, and driver vehicle and license data.
• User-generated content: Ratings, reviews, comments.
• Support communications: Messages, calls, attachments, emails.
• Promotional participation: Data shared for contests, bonuses, branding, etc.
• Automatically collected data: Location (GPS/WiFi), usage statistics, device data (IP, OS, hardware, network, accelerometer, etc.), transaction history, app crashes, session activity.
• Cookies and tracking data: Collected via cookies, pixels, and analytics tools.
• Data from external sources: Verification agencies, government bodies, referrers, partners.

How We Use Your Data

• To enable services—such as ride matching, profile setup, safety verification, and customer support
• To improve our platform through analytics and feedback
• To send relevant marketing offers and personalize experiences
• To comply with legal obligations and ensure security

Automated Decision-Making

We use data to determine user ratings, flag fraud or risk, connect passengers and drivers, and suggest pricing. Where required, these processes include human oversight.

Sharing of Information

• With other users: Limited profile, contact, and trip details are shared between drivers and passengers to enable the ride experience.
• With vendors: For payment processing, verification, marketing, analytics, cloud services, insurance, or support.
• With authorities: When required by law or subpoena.
• With affiliates: Corporate group transfers and operational support.
• With consent or anonymized: Data shared with third parties under user direction or in anonymized formats.

International Transfers

Data may be transferred across borders under appropriate safeguards, such as Standard Contractual Clauses, or as legally permitted.

Your Rights

• Access, update, or delete your data
• Opt-out of push notifications, marketing emails, and calls
• Withdraw consent or restrict processing under applicable laws
• Request data portability
• Complain to supervisory authorities

Data Retention

We retain user data as long as the account is active and for the period required by law or regulation. This includes transaction records, complaints, support logs, and data related to fraud prevention and tax compliance.

Data Security

We use ISO/IEC 27001:2013-aligned processes, encryption, access controls, and regular reviews to secure your information. However, no system is 100% secure.

Additional Disclosures

• Children: OpenBid is not directed at minors. Data related to children is deleted when discovered.
• Call monitoring: Calls to customer support may be recorded.
• Do Not Track: We currently do not respond to Do Not Track browser signals.
• Third parties: Links or tools from other providers (e.g., Google Maps, Meta) may have their own data practices.

Policy Updates

We may revise this Privacy Policy occasionally. The latest version will always reflect the most current terms. Continuing to use OpenBid means you accept those terms.

Contact Us

For any privacy-related questions or requests, reach us via the Contact section in the app or at:
wizzride technologies private limited

OpenBid Terms of Use

Last updated: 18th July 2025

1. Independence for Drivers. Choices for Passengers

OpenBid is a platform that connects independent drivers and passengers. Passengers submit ride requests by proposing a fare, and drivers may either accept or counter the offer. Once agreed, the two parties form a separate service contract. OpenBid is not involved in fare negotiations, settlements, or the resulting service contracts.

All pricing agreed upon via the platform is inclusive of fees, tolls, and taxes. OpenBid serves purely as a technology intermediary and does not provide transportation services directly.

2. Your OpenBid Account

To use OpenBid, you must register an account and be at least 18 years old. Drivers must undergo additional verification steps. You are responsible for maintaining the confidentiality of your login credentials and for all activity on your account. Notify us immediately if you suspect unauthorized use.

You may delete your account anytime through the app. Inactive accounts may be removed after 3 years of non-use.

3. Safety First

OpenBid takes safety seriously. All drivers undergo verification and may be subject to identity checks. Passengers should confirm the driver's identity before beginning a trip. We urge users to act with caution and report suspicious behavior using the in-app "SOS" function.

4. Responsibilities of Drivers

• Hold a valid driver's license and legal authority to operate the vehicle.
• Use only the vehicle registered with OpenBid for services.
• Not operate under the influence of drugs, alcohol, or while fatigued.
• Respect passenger safety and privacy.
• Comply with all relevant tax, safety, and anti-money laundering regulations.

5. Communication Rules

Users must only communicate via OpenBid for ride-related purposes. Any harassment, spamming, or post-trip contact (except for lost items) is prohibited. OpenBid may monitor communications to enforce this policy.

6. OpenBid Communications

We may send you service updates, transaction notifications, or promotional content. You can opt out of non-essential marketing messages at any time as per your regional laws.

7. Prohibited Conduct

• Engaging in illegal or harmful behavior through the platform
• Attempting to manipulate fare mechanisms or fake user activity
• Using unauthorized third-party tools or modifications
• Impersonating another person or creating fake accounts
• Uploading offensive, illegal, or infringing content

8. Platform Enforcement Rights

OpenBid may suspend or terminate accounts that violate these Terms. This includes fraudulent activity, policy abuse, or technical manipulation. We reserve the right to investigate and act at our sole discretion.

9. User Content

You retain ownership of your content but grant OpenBid a license to use, reproduce, and adapt it to operate and improve the platform. Content that violates laws or harms others may be removed.

10. Intellectual Property

The OpenBid platform and all associated intellectual property are protected by law. You are granted a limited, personal license to use the platform. You may not reverse-engineer, redistribute, or reproduce our systems or content without written consent.

11. Indemnity

You agree to defend and indemnify OpenBid against any claims, damages, or losses arising from your misuse of the platform, violation of these terms, or legal breaches.

12. Limitation of Liability

To the maximum extent allowed by law, OpenBid disclaims liability for indirect, incidental, or consequential damages related to your use of the platform. We are not liable for service outcomes between drivers and passengers.

13. Dispute Resolution

These terms are governed by the laws of Cyprus. Disputes will first be resolved amicably, failing which arbitration will occur under the Vienna International Arbitral Centre rules.

14. Changes to Terms

OpenBid may modify these terms. Continued use of the platform indicates your acceptance of the new terms. If you disagree, you must stop using the platform.

15. General Provisions

The platform is provided "as is". We are not liable for third-party content, links, or services accessed through the app. Your legal rights under consumer law remain unaffected.